Customer service

Koko Noko zon

Do you have a question? Please contact us by filling in the contact form below.

We do everything we can to return you a message within 48 hours. Do you have a question that can not wait? Then call +31 (0) 495 745648. One of our Koko Nokos is ready to answer your questions, Mo - Th 09:00 - 17:00h and Fr 09:00 - 15:00h.

The European Commission offers an online dispute resolution platform for consumers, which can be found at We do not participate in any dispute resolution procedure.

Click on the button below if you want to call our mobile.

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1. General questions
1.1. At what temperature should I wash Koko Noko clothing?

We understand that the clothes you purchased should stay beautiful after washing them. That is why it is important to carefully study the care label before washing and to follow the instructions.

1.2. Do you have your own Koko Noko stores?

No, Koko Noko has no own brand stores. Soon you will find our store locator here.

2. Orders
2.1.  How do I place an order?

1. Place your item(s) in the shopping cart
2. Once you have finished shopping, please check your order
3. Click ‘Finish order’
4. Create a guest account, log in or register as a new customer.
5. Check your personal details and change your shipping address if necessary
6. If your information is correct click ‘Pay’
7. Choose how you wish to pay and click on ‘Place order’.

2.2. I have placed an order. Can I come pick it up at the head office?

No. It is not possible to come pick up your order at our head office.

3. Shipping & delivery
3.1. What are the shipping costs?

The standard shipping costs for the Netherlands are € 3.95 per order and free from € 20,-.
For evening deliveries (only possible in the Netherlands) the shipping costs are € 4,95 and free from € 20,-.

The standard shipping costs for Belgium and Germany are € 4.95 per order and free from € 20,-.
Shipping to other countries is only possible on special request. The shipping costs will be calculated in advance by us and communicated to you as a customer. 

3.2. What is the delivery time for my order?

We aim to ship all orders placed on a working day before 13.00 on the same day. You will receive a confirmation e-mail once we have received your payment and once your order is shipped. Orders made around the holidays and/or during the weekends can have a longer delivery time. All the items that we sell online are in supply and available in our warehouse at the time that the products are placed online. However, it can happen that multiple customers place an order during the same period of time. That is why it can sporadically happen that a product is still sold out.

3.3. Which shipping company does Koko Noko use?

Koko Noko ships her packages with DHL.

3.4. At what time will the delivery man arrive?

You can follow your package by using the track and trace code. You receive this code after you have placed an order. Since the package is not scanned until DHL receives it, it can take a while before the track & trace code works.

4. Shipping returns
4.1. How can I ship returns?

We do our best to inform you about the items on our website. Should an item still not meet your expectations, then it can be returned or exchanged (within 14 days). The items that are returned should be undamaged, delivered in the original packaging. For more information on shipping returns, click here.

4.2. Can I also return Koko Noko clothing that I purchase in a store to you?

If you have purchased clothing by Koko Noko at a shop, then you can return it to the shop you purchased it at. They will help you!

4.3. Can I also return Koko Noko clothing to a store if I purchased it online?

No, if you have purchased clothing by Koko Noko online, then you should return it by using the return form and ship it back to us. For more information on this, click here.

4.4. For how many days do I have a right to ship returns?

We do our best to inform you about the items on our website. Should an item still not meet your expectations, then it can be returned within 14 days.

Contact information

Van Gennip Textiles BV - Koko Noko
Address Celsiusstraat 24
Zipcode 6003 DG
City Weert
Country Nederland
Telephone +31 (0)495-745648
E-mail [email protected]
COC number 83536493
Bank NL83INGB0662925238