Shipping & returns
How is my order shipped?
All orders are shipped using the DHL parcel service. If you place an order on working days before 13.00, then the parcel will be delivered to you on the next working day!
What is the delivery time on my order?
We aim to ship all orders placed on a working day before 13.00 on the same day. You will receive a confirmation e-mail once we have received your payment and once your order is shipped. Orders made around the holidays and/or during the weekends can have a longer delivery time. All the items that we sell online are in supply and available in our warehouse at the time that the products are placed online. However, it can happen that multiple customers place an order during the same period of time. That is why it can sporadically happen that a product is still sold out.
Do I receive updates on the progress of my order?
We will send you a number of e-mails about th status of the progress of your order. After you have placed your order, we will give you an order confirmation by e-mail. Once your order is shipped, we will send you a confirmation by e-mail of this as well.
We do our best to inform you about the items on our website. Should an item still not meet your expectations, then it can be returned or exchanged (within 14 days). The items that are returned should be undamaged, delivered in the original packaging and contain a return form.
Return shipments at your own expense
Would you like to return an item and not place an order for a new item? Please send us the items accompanied by a return form at your own expense. You will receive the purchase price back within 14 days in the manner you paid for it.
You can send your parcel to:
Koko Noko (Van Gennip Textiles B.V.)
6003 DG Weert
Returning discounted items
With respect to returning items with a fixed discount, the same rules apply as above. Different rules apply for stack discount.In case you return an item during the stack discount, the discount is recalculated over the total number of items after return.
In such case will receive the value delta on your account (when returning at your own expense) or by means of a voucher (when returning at the expense of Koko Noko).
In case you want to order an item in a different size, you can do so via the web shop. In that case the discount depends on the number of items ordered again (so the number of items previously ordered is not considered).
I did purchase my item before the sale. Do I still get the discount?
We understand that it is annoying that certain items are now having a discount, which was not the case the time you purchased your product.
Unfortunately, we are not able to correct this afterwards and therefor are not able to offer retroactive discounts on pre-sale orders.
In any case, you are now assured of your desired item as it might well be that you run the risk of an item sold out or not in stock in your desired size.
The discount percentage has increased, now what?
Unfortunately, we can’t do anything about this and do not grant extra discounts (with retroactive effect) on orders that have already been placed during the sale. But at least you are now assured of your desired item and have purchased it with a discount. If you wait, you run the risk of an item selling out or that your size is being out of stock.